1. Introduction

YOROOM(“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, disclose and safeguard your information when you visit our website, contact us, or use our services.

By using our website and services you consent to the practices described in this privacy policy. If you do not agree with this policy, please do not use our services.

2. Information We Collect

We collect the following types of information:

a. Personal Data:

• Contact Information (e.g: name, email address, phone number, and postal address, etc)
• Demographic Details (e.g: age, education, gender, etc)
• Financial information (e.g: payment information, account details, debit / card details – processed securely viaYOROOM or third-party payment processors).
• Identification documents (if required for bookings).
• Any other personal information you choose to provide us.

b. Non-Personal Data:

• IP address, browser type, and operating system.
• Usage data, such as pages visited, time spent on the website, and links clicked.
• Cookies and similar technologies.
• Information about your interactions with our email communications

c. Cookies and tracking technology:

• We use cookies and similar tracking technology to track the activity on our website and stone certain information.
  

3. How We Use Your Information

We use your information for the following purposes:

• To process bookings and payments.
• To provide and maintain our services.
• To communicate with you regarding your reservations, inquiries, or support requests.
• To personalize your experience on our website.
• To improve our website, services, and marketing efforts.
• To comply with legal obligations and protect against fraud or misuse.
• To detect, prevent and address technical issues.
• To notify you about changes in our services.

4. Sharing Your Information

We do not sell your personal data. However, we may share your information with:

• Service Providers: Third-party vendors that assist us with operations, such as payment processing, email delivery, or IT services.
• Partners: Service Partners, Suppliers, and sub-contractor for business operations.
• Legal Authorities: When required by law or to protect our legal rights.
• Business Partners: For joint marketing or promotional activities, with your consent.

5. Cookies and Tracking Technologies

Our website uses cookies to:

• Enhance your browsing experience.
• Understand website usage and improve functionality.
• Deliver personalized content and advertisements.
  

You can manage your cookie preferences through your browser settings. Note that disabling cookies may affect the functionality of our website.

6. Data Retention

We retain your personal data for as long as necessary to:

• Fulfil the purposes outlined in this policy.
• Comply with legal and regulatory obligations.
• Resolve disputes and enforce our agreements.

 7. Your Rights

Under UK and EU data protection laws, you have the following rights:

• Access to your personal data.
• Correction of inaccurate or incomplete data.
• Erasure of your data (“right to be forgotten”).
• Restriction of or objection to data processing.
• Data portability.
• Withdrawal of consent (where applicable).
  

To exercise your rights, please contact us at info@yoroom.co.uk

8. Data Security

We implement appropriate technical and organisational measures to protect your data against unauthorized access, loss, or misuse. However, no system can guarantee complete security. Please notify us immediately if you believe your data has been compromised.

 9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

10. Children’s Privacy

Our services are not intended for individuals under 18. We do not knowingly collect personal data from children. If we become aware of such data being collected, we will take steps to delete it.

11. Updates to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with the effective date. Your continued use of our website signifies your acceptance of the changes.

12. Contact Us

If you have questions, concerns, or requests regarding this privacy policy, please contact us at: info@yoroom.co.uk (Email Subject: Privacy Policy).